How to best exchange and return
If you want to return or exchange an item, that is not a problem with us (with the exception of Silicone products such as breast prostheses and nipple prosthetics, these cannot be exchanged or returned).
You may want to consult on a different size or advice on another model BH or body, or just your payment return, You can fill all this out on the included return form, but you can of course also call us at phone number (+31) 0636429648.
Especially if there is a rush for your return or exchange it is better to call us at phone number (+31) 06 364 296 48
We ship to you for free in the Netherlands.
The shipping costs to us for the return are for your account.
The re-sending of the exchanged items is again on behalf of Annamamelle, so again free for you.
Return can often be done in the same box.
Your return costs of our goods within the Netherlands are on average between € 3.95 for letterbox mail and € 6.95 for a package.
You have 30 days right to return your order in "new condition".
Exception please for Ulla Dessous Lingerie to return it within 14 days SVP.
We can only receive your returned items for exchange or refund after a successful check of your item as shown below
* The product is equipped with all original attached labels.
* The products must come back in niet gedragen "new condition"i.e.: not worn / not washed / and do not contain stains and smells, also no smoke air.
Please complete our return form as fully as possible so we can process your request for exchange or refund more quickly,
A refund is quick, usually the same day of receipt.
Our return address is:
4460 MA Goes
As soon as we receive your return in good order you will receive a confirmation via an email message,
and we will make your exchange or refund in order as soon as possible.
A refund is quick, usually the same day of receipt with us.
Still questions call us
Phone number Annamamelle: +31 (0)636429648
The trader shall reimburse all payments made by the consumer, including any delivery costs charged by the trader for the returned product, without delay but within 14 days of the day on which the consumer reports the withdrawal. The refund is free of charge for the consumer. Unless the trader offers to collect the product himself, he may wait until he has received the product or until the consumer proves that he has returned the product, depending on the time before. The trader shall use the same means of payment used by the consumer for reimbursement, unless the consumer agrees to another method. The refund is free of charge for the consumer.